Additional information on surgery opening

On the second Thursday of the month there is limited access to the surgery due to staff training.  Normal service resumes 8am the following day.   

During this time, you can still call us but our phones will be answered by our out of hours provider.

Please call 999 for life threatening emergencies or 111 for anything urgent.

For any routine queries you can contact us online https://patchs.ai/practice/windermere

You can order your prescriptions via the NHS app https://www.windermereroadsurgery.co.uk/the-nhs-app 

Please also explore our website which has a wealth of information on healthcare services.

Would you like an appointment with a GP, Nurse, or Health Care Practitioner in the evening or at the weekend when we are closed?

If so, you can book your appointment now by contacting us.

Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the doctors during the week because of work and family commitments.

Please note that whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.

APPOINTMENTS ARE AVAILABLE:

Monday to Friday - Daytime & Evenings
Saturday and Sunday - Daytime
Bank Holidays – Daytime

APPOINTMENT TYPES:

Face to Face – You will see a clinician in person and be required to go to the service location

Telephone Consultation – You will be called by one of our clinicians during your appointment time. This will be from a withheld number and you will not be required to go to the service location unless offered at the time

If you need to speak to someone about yourself or a family member when the practice is closed, simply ring the practice number 0161 667 6609 and you will be put straight through to the out of hours service.

NHS 111

In the case of urgent need when the practice is closed you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

NHS 111 operates 24/7, 365 days per year and is free to use from a landline and a mobile.  Call 111 if you require medical help or advise and it is not urgent enough to call 999.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.