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Practice Policies

Access to Medical Records

blue_folder_lockHealthcare professionals must not pass on information about you without your consent. If there is something you don’t want anyone except the people caring for you to be told, you can let them know and your confidence will be respected.

You may apply to see your medical records. If you wish to do so, please request an application form. A form of identification will be requested and an administration fee may be charged.

For more information about Accessing your medical records please speak to the Practice Manager.

Comments and Complaints

good_ratingsIf you have any concerns or comments about the health care services you are receiving please speak or write to the Practice Manager. The practice operates an in house complaints procedure. A copy can be obtained from reception.

Alternatively you can contact your local Patient Services on Free phone 0800 1214430

Patients must note that the practice will not tolerate abusive, violent or aggressive behaviour towards the staff. Patients will be asked to leave and will be reported to the authorities.

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